Information
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Krooked Kottage Jams
Terms & Conditions
Effective Date: October 21, 2026
Welcome to Krooked Kottage Jams! By purchasing from our website, you agree to the following terms and conditions.
Our Products
All Krooked Kottage Jams products are made in small batches with care and attention to quality.
Because our jams and jellies are handcrafted, slight variations in color, texture, and consistency may occur between batches.
Product availability may vary, particularly for seasonal and limited-edition flavors.
Orders & Payments
All prices are listed in U.S. dollars.
Full payment is required at checkout unless otherwise arranged.
Applicable sales taxes and shipping charges will be displayed during checkout.
We reserve the right to cancel and refund orders when products are unavailable, payment cannot be verified, or an order cannot legally be fulfilled.
Ingredients & Allergens
Customers are responsible for reviewing product ingredient and allergen information before purchasing.
Please contact us before ordering if you have questions about ingredients or potential allergens.
Shipping & Delivery
Orders are shipped only to destinations where Krooked Kottage Jams is legally authorized to sell and deliver its products.
Shipping charges are calculated at checkout.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
Returns, Refunds & Damages
Because we sell food products, returns are generally not accepted for changes of mind.
However, we want every customer to receive their order in good condition. Please review our Return & Refund Policy for information about damaged, defective, incorrect, or missing items.
Nothing in these policies limits rights provided under applicable consumer protection laws.
Product Storage & Safety
Customers should follow the storage instructions provided on each product label.
Do not consume products with broken seals, leaking containers, signs of spoilage, or other evidence of tampering.
Contact Us
For questions about an order or our policies, please contact us through our website:
We appreciate your support of our small business and thank you for shopping with Krooked Kottage Jams!
Krooked Kottage Jams
Shipping Policy
Effective Date: October 21, 2026
At Krooked Kottage Jams, every jar is carefully packaged to help ensure it arrives safely.
Order Processing
Our products are prepared in small batches. Processing times may vary depending on product availability, order size, and seasonal demand.
Estimated processing or fulfillment times will be communicated when available.
Shipping Locations
We currently accept shipping orders only to destinations permitted under our applicable food-production licenses, registrations, and Utah regulations.
Orders outside our authorized delivery area may be canceled and refunded.
Shipping Rates
Shipping charges are calculated at checkout based on the products ordered and applicable shipping methods.
Orders containing multiple jars may have different shipping charges due to package weight and the protective materials required for glass containers.
Packaging
Our jams are packaged in glass jars and carefully protected for transportation.
We take reasonable precautions to prevent damage during shipping.
Delivery Times
Estimated delivery times depend on the shipping carrier and destination.
Carrier delays caused by weather, holidays, or other circumstances may occur.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery whenever possible.
Include your order number and photographs of the damaged packaging and products.
Please do not consume products from broken, leaking, or improperly sealed jars.
Incorrect or Missing Items
If an item is missing or incorrect, please contact us as soon as possible so we can investigate and arrange an appropriate resolution.
Questions?
Please contact us through:
Thank you for supporting Krooked Kottage Jams!
Krooked Kottage Jams
Return & Refund Policy
Effective Date: October 21, 2026
Your satisfaction matters to us! At Krooked Kottage Jams, we take pride in our handcrafted products and want you to enjoy every jar.
Food Product Returns
Due to the perishable and consumable nature of our products, we generally cannot accept returns or exchanges for changes of mind, personal taste preferences, or products that have been opened.
Damaged or Broken Products
If your order arrives damaged, broken, leaking, or otherwise unsafe to consume, please contact us within 48 hours of delivery whenever possible.
Please provide:
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Your order number
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A description of the issue
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Photographs of the damaged item and packaging
Once reviewed, we will offer an appropriate replacement or refund, depending on the circumstances.
Incorrect or Missing Products
If you receive an incorrect flavor, the wrong quantity, or an incomplete order, please contact us so we can correct the issue.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already shipped generally cannot be canceled. Refunds for unfulfilled orders will be considered based on their processing status and applicable law.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
The time required for a refund to appear depends on your payment provider or financial institution.
Customer Care
We believe in treating our customers with kindness, fairness, and respect.
If something isn't right with your order, please reach out so we can work toward a resolution.
Contact us through:
Thank you for supporting our small business. The magic of love is sprinkled in every batch!